Support

Talk to the people
who build it

Got a question, a bug or an idea? The green chat button goes straight to the team who build Soil Benchmark.

Quick

Questions answered the same day, and we do our best to get back to you ASAP in the evenings and at weekends too. We're a young, enthusiastic team who love our jobs and enjoy fixing problems - we want to help!

Direct

We don't have a call centre or a load of sales reps to navigate who then have to pass on your feedback. You'll be talking to the developers who actually build the platform, and can implement a fix or build a new feature themselves.

Receptive

We're grateful for every idea and get them into the platform as quickly as we can. You're never causing us trouble, and there's no such thing as "user error" - if something's confusing, that's ours to fix.

Free

There are no extra charges for support. Whether you've upgraded to one of our paid packages or are still on the basic, free version of the platform, we want to make sure you are getting the most out of Soil Benchmark.

Getting in touch

How support works

The green chat button is the quickest way in, but use whatever's easiest.

Chat button

In the corner of every page, on the website and inside the platform. It goes straight to our team's phones - the developers who build the platform, plus Tom and Ben, our co-founders.

Same-day answers

You'll get an answer the same day, and even in the evenings and at weekends we'll do our best to get back to you ASAP.

Call or WhatsApp

Once you're using Soil Benchmark, call or WhatsApp our co-founder Tom whenever you like on 07551 600 270.

Email

Prefer email? Write to tom@soilbenchmark.com. If we're building a feature you asked for, we'll usually end up putting you in touch with the developer creating it.

The Soil Benchmark team working round a tableDevelopers at work in the officeThe team on a video callThe team in the office

Getting set up

Help getting started

Support is free for everyone, whether you've paid or not.

Set-up call

We'll jump on a call with you or your team to set up your farms, bring in your soil results and go through anything in more detail.

Book a set-up call

Switching systems

Moving off Gatekeeper, Telus or Omnia? Gatesweeper, our import tool, brings your history across, and we'll help you with the rest.

Video tutorials

Recorded walkthroughs from Ben, our co-founder: getting started, soil plans, nutrients, sprays and SFI26.

Watch the tutorials

Guides

Plain-English explainers on SFI26, compliance and how Soil Benchmark compares with other farm software.

Browse the guides
A set-up call with an agronomistGatesweeper importing field details from GatekeeperRecorded walkthroughs on the Learn pageGatekeeper alternatives guide

Webinars and events

Learn with us,
online or in person

Every summer you'll find our stand at Cereals and Groundswell, and we've also had stands at the Great Yorkshire Show and LAMMA - come and say hello. Our co-founder Tom is at plenty of other events through the year, sometimes speaking: the Nuffield Farming Conference, the AICC conference, LandAlive and the STAR conference, the Maize Growers Conference and Transition Live. If you spot him, come and find him.

Webinars

Regular free webinars on Teams, from a full tour of the platform to deep dives on spray plans, nutrients and SFI.

See upcoming webinars

Recordings

Can't make it live? Everyone who registers gets the recording, and you can watch the latest one on Loom.

Watch the latest recording

Workshops

We run hands-on workshops around the country every winter. Come along if we have one planned near you - or get in touch to request one in your area. We are happy to travel!

We come to you

We come and talk to groups of agronomists, or to a group of their farmers, especially in the quieter summer and winter months. If you'd like to arrange a meeting, please get in touch.

Tom presenting a Soil Benchmark webinar to attendeesThe latest webinar recording on LoomA Soil Benchmark workshopTalking to a group of farmers and agronomists

Built with you

No sales team, no support department

Apart from co-founder Tom, everyone at Soil Benchmark is a developer who builds the platform. Having support delivered by the people writing the code means problems get fixed fast, and that pace is one of the main reasons people tell us they've moved over from legacy systems like Gatekeeper.

We're a bunch of nerds and we're really proud of what we've built, but we know we don't have all the answers. Every feature on the platform started with a farmer or agronomist asking for it, and we love working with our customers to make it what they need. Whether it's something you like (or don't like) about another system, something we could add or improve, or just a way to save you an extra click, we want to hear it.

The Soil Benchmark teamTalking to visitors at the Soil Benchmark stand at CerealsA visitor trying Soil Benchmark at GroundswellTom with a visitor at the Soil Benchmark stand at Cereals
Testimonials

Our happy customers

Tap a video to hear it

"Very easy piece of software to use. The team are all very helpful if you have a problem... and they are always asking us what we would like to see improved."

Will - 71 farms on Soil Benchmark

"Soil benchmark has been an absolute lifesaver... It really has been a huge asset to our business and the support from the team is outstanding."

Helen - 99 farms on Soil Benchmark

"Easy to use, helps keep you compliant with industry standards and there are some brilliant features that allow you to get a more in-depth understanding of land! Highly recommend!"

Ben - 79 farms on Soil Benchmark

Who you'll be talking to

Tom
Co-founder & CEO 🚜
Tom with Pudding

Tom

Co-founder & CEO 🚜

Tom keeps Soil Benchmark pointed in the right direction - and will probably be your first port of call if you want to know what we do. He leads on sales, strategy and partnerships - i.e. all the non-technical stuff - and spends a big chunk of his time talking to agronomists and farmers, hoovering up feedback and turning it into clear problem statements for the team to solve. A recovering accountant, Tom grew up on a small farm in North Yorkshire and was a 2024 Nuffield Scholar researching Why Farmers Change.

‍

Ben
Co-founder & CSO 🪴
Ben with Pudding

Ben

Co-founder & CSO 🪴

Ben is our resident soil scientist and co-founded Soil Benchmark with Tom fresh from the James Hutton Institute. He leads the technical team and steers product direction, making sure everything is grounded in proper science while still being quick and painless to use in the real world. If there’s a tricky soil question, Ben’s your man. When he’s not thinking about soil structure, he’s usually to be found on his road bike on a damp Irish mountain-side competing in a triathlon.

Henry
Lead Developer & CTO 🧠
Henry with Pudding

Henry

Lead Developer & CTO 🧠

Henry leads our technical architecture - the behind-the-scenes bits that keep the platform fast, reliable and scalable (especially needed now we are throwing more than a million hectares worth of data at it). He was our first employee back in 2023 and has grown with the business to now be our CTO. Henry’s also passionate about sustainable software and helps run Code Green - if you’re into greener coding, you should head along to their next meetup.

Sabrina
Senior Developer 🩻
Sabrina with Pudding

Sabrina

Senior Developer 🩻

Sabrina is a senior dev who’s risen through the ranks since joining in 2024. She previously worked as an NHS doctor, then decided to swap fixing patients for fixing code (slightly fewer night shifts). She’s a key force behind our nutrient tools - and seems to have swallowed RB209 in the process. Sabrina’s brilliant at turning gnarly rules and edge-cases into clean, usable workflows. Most weekends currently involve DIY on her new house.

Richard
Geospatial Data Lead 🌎
Richard with Pudding

Richard

Geospatial Data Lead 🌎

Richard is our geospatial and data wizard (and the person who stops our databases turning into compost). He brings deep mapping experience from Ordnance Survey - where we actually worked with him for a year before he joined full-time in 2025 - and he’s helped build the bones of our latest product, Crop Rex. If it’s on a map, Richard will be all over it.

Saachi
Developer 🎨
Saachi with Pudding

Saachi

Developer 🎨

Saachi brings serious dev firepower - and an unusually good eye for design to match. One of the newest members of the team (joining in early 2026), she’s already shipped brilliant new features and is a big part of reworking the look and feel of the platform to make it as intuitive as possible. If something suddenly looks nicer and works better, we’ve probably got Saachi to thank for it. Comes from a family of coders, so you could say it runs in the source code.

Amalia
Developer👩‍💻
Amalia with Pudding

Amalia

Developer👩‍💻

Amalia is our other newest recruit and a full-stack dev with a particular flair for the backend - the plumbing that keeps everything running smoothly. She’s got a strong engineering background and loves quietly solving the hard problems in the engine room: fast code, tidy systems, fewer headaches. She grew up in Romania with two enormous shepherd dogs, so is pretty hard to faze.

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Pudding, the Soil Benchmark dog, at our Cereals stand
Pudding
Head of Morale 🐶
Pudding on Saachi's lap in the office

Pudding

Head of Morale 🐶

Pudding is Tom's dog and the newest (and fluffiest) member of the team. She's regularly in the office and at events with us - you'll usually find her lying in front of our stand at Cereals and Groundswell - and when she's not greeting visitors she supervises the developers from under the desk. Specialist subjects: soil sampling (mostly digging) and quality-checking lunch. Come and say hello at our next event.

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